Technical Operations & Customer Support Specialist

Role Description

As part of Cobira’s Operations team, you will play a key role in ensuring that our customers succeed with reliable, secure mobile IoT connectivity. This is a hands-on position combining customer-facing support, operational execution, and technical service delivery in a global IoT environment.

A large part of the role involves direct customer interaction through our support and ticketing system, where you will help resolve questions, troubleshoot connectivity issues, and ensure a high-quality customer experience. During incidents or service disruptions, the role also includes occasional phone-based support as part of our operational coverage.

You will work closely with internal teams and external connectivity partners to isolate issues, coordinate escalations, and drive problems through to resolution.

Key Responsibilities

Customer Support & Service Delivery

• Serve as a primary point of contact for customer questions, service requests, and operational support via our ticketing system

• Support customers during onboarding and day-to-day operations to ensure stable connectivity performance

• Communicate clearly and professionally with customers in both normal support and incident situations

Technical Troubleshooting & Escalation

• Perform structured first-line investigation of connectivity issues, including device and network-related behavior

• Help identify where issues originate and determine the right next steps

• Escalate complex cases to Cobira’s connectivity partners and collaborate with them to reach resolution and root cause understanding

• Build your technical knowledge over time with support from an experienced team

Operational Execution & Logistics

• Handle shipment and operational workflows related to SIM cards, IoT devices, and associated hardware

• Coordinate delivery planning, tracking, and follow-up with customers and partners

• Contribute to structured processes that support reliable and scalable service delivery

Service Operations & Incident Response

• Support the operational stability and availability of Cobira’s connectivity services

• Participate in incident handling and operational support rotations when needed

• Contribute to continuous improvement of support workflows and operational procedures

What Makes This Role Unique

At Cobira, Operations is at the heart of delivering mission-critical IoT connectivity. You will work closely with customers, networks, devices, and partners — gaining practical exposure to how global IoT connectivity is delivered and supported in real-world deployments.

This role is ideal for someone who enjoys combining customer interaction, technical problem-solving, and hands-on operational responsibility in a fast-moving environment.

What We Are Looking For

We are looking for a structured, service-minded team member who enjoys working at the intersection of customer support, technical troubleshooting, and operational execution. You are comfortable taking ownership of tasks, supporting customers professionally, and learning quickly in a technically complex environment.

You will likely succeed in this role if you

• Enjoy working in a customer-facing support environment and take pride in delivering a great customer experience

• Are comfortable handling multiple operational tasks in parallel, with a structured and detail-oriented approach

• Have a basic understanding of networking and mobile connectivity concepts (or strong motivation to learn)

• Approach troubleshooting analytically and can help isolate issues before escalating to internal teams or external partners

• Communicate clearly and professionally in writing, especially through ticket-based support workflows

• Stay calm and focused during incidents or time-critical situations

• Take ownership and follow through to resolution, even when coordination across teams or partners is required

Relevant experience could include

• Technical customer support, operations, or service delivery roles

• Exposure to IoT, telecom, networking, or connected devices

• Working with ticketing systems and structured support processes

• Logistics, hardware handling, or operational coordination in a technical company

Nice to Have

• Experience with SIM management, mobile networks (LTE/5G), or MVNO environments

• Familiarity with incident response workflows and service operations

• Understanding of IoT device lifecycle, deployments, and connectivity dependencies

Personal Qualities We Value

• Curiosity and a fast learning mindset

• Reliability and accountability

• A pragmatic, hands-on approach to solving problems

• Strong collaboration skills across both customers and technical teams
  
  

What We Offer 

At Cobira, you will join a small, highly dedicated team working at the core of global IoT connectivity. As an early team member, you will have a high degree of responsibility, close collaboration with experienced colleagues, and the opportunity to shape both how we work and how we deliver our services.

• Real ownership and impact — your work will directly influence customer success and the reliability of mission-critical IoT connectivity services

• A steep learning curve — hands-on exposure to IoT, mobile networks, service operations, and global connectivity at scale

• Close collaboration in a small team — direct access to decision-making, short feedback loops, and a pragmatic way of working

• A flexible and trust-based environment — we value autonomy, responsibility, and getting things done without unnecessary bureaucracy

• A role at the heart of the business — Operations at Cobira is central to delivering the customer experience and service quality we stand for

Cobira is a small company with big ambitions, and we are looking for people who thrive in a fast-moving environment where you can make a real difference from day one.