Connectivity uptime commitment, measured monthly
Severity 1 response, at any hour of any day
Update cadence until service or a workaround is restored
What the Premium tier changes
Response times, a named owner and commitments we can hold upstream, all agreed in writing before anything breaks.
One channel, one clock
Every incident starts in a single shared ticket queue that you and Cobira both see. That timestamp starts the response clock, and nothing is retyped between parties.
A named owner, not a queue
A named Technical Account Manager owns every incident, with escalation up to executive level. You always know whose problem it is.
Commitments that run all the way down
Every target we commit to is backed by matching commitments from our network partners.
Support that fits your operations
Three support levels to match how your business runs. Choose the coverage and involvement your connected services need.
Standard
Everyday support
For deployments supported during normal business hours.
Business-hours support, Monday to Friday. Raise and track requests by email or through the portal.
Business
Closer operational support
For growing deployments that need faster responses and closer service follow-up.
Business-hours support with priority response targets, a shared account team and regular service review.
Premium
Round-the-clock support
For connected services that need support around the clock.
24/7 coverage, a named Technical Account Manager and proactive incident communication.
Frequently asked questions
How do we raise an incident?
What counts as a Severity 1?
Why is there no restoration time?
What happens when the fault is not Cobira’s?
Do we get a root-cause report?
Is the desk really staffed at every hour?
© 2026 Cobira ApS · Sortemosevej 19, 3450 Alleroed, Denmark